VII-shipping methods

Customers should be aware that certain items are not available for delivery due to their value, fragility or size. This is clearly indicated on the site and these items can be picked up by the customer (see conditions below). A reduction will be applied to these orders.

• Pick-up available by appointment only

If you wish to pick up your order, you can make a request at the time of finalising your shopping basket (reductions will be applied depending on the items), then by sending an email to…. in order to make an appointment for pick-up.

Please let us know by email if you need to change an appointment time.

• Advice for the customer

Items will be delivered to the address used by the customer at the time of ordering. Please follow the instruction on the site after your basket is confirmed.

The shipping address will be the one provided at this point in the transaction.

Any other address communicated in the commentary section will not be used.

Items are are carefully checked and packaged by our shipping service, and leave our premises in excellent condition and properly packaged. We are not responsible for any damage caused during the shipping itself.

The customer should check the state of the packaging and the merchandise upon receiving it and report any damage to the shipping company immediately. The customer should also inspect the items for their conformity to the order placed.

Mellys D. should also be informed of any damage or problems within 7 days

We remind our customer that Mellys D. is a cottage industry and none of our items are sold in kits or are machined.

• Costs, time of shipping, and conditions for France, Andorra and Monaco

Shipping is free and your parcel will be delivered to the shipping company within 4 days of placing your order, in order to minimise the number of journeys and fulfil our commitment to being an eco-responsible company.

For France, Andorra and Monaco, all orders will be dispatched by Coliposte expert.

If you prefer delivery by Coliposte expert with required signature, an additional cost will be applied.

Please arrange to be available the day of the delivery.

In case of absence the delivery service will leave a notice of passage which allows you to pick up your parcel, or to arrange another delivery date.

Deliveries generally take between 5 and 7 days.

No delivery will be made on Sunday, or on bank holidays.

• Costs, shipping times and conditions for the European union zone 1-2

Fixed shipping, your parcel will be delivered to the shipping company within 4 days of placing your order, in order to minimise the number of journeys and fulfil our commitment to being an eco-responsible company.

The deliverable countries:

Germany, Belgium, the Netherlands, Luxembourg, the United Kingdom, Irland, Italy, Spain*, Portugal*, Autria.

*except spécific territories

Zone 1-2, for order, will be dispatched by Coliposte expert with required signature, for a flat rate of 10 €.

Free shipping from 150 €

All orders will be dispatched by Coliposte expert.

Please arrange to be available the day of the delivery.

In case of absence the delivery service will leave a notice of passage which allows you to pick up your parcel, or to arrange another delivery date.

In case of doubt about the charges for your destination please contact us at : boutiquecontact@mellysdesign.com

Deliveries generally take between 5 and 7 days.

No delivery will be made on Sunday, or on bank holidays.

·Costs, shipping times and conditions for the European union zone 3 et Outside European union zone 4

Fixed shipping, your parcel will be delivered to the shipping company within 4 days of placing your order, in order to minimise the number of journeys and fulfil our commitment to being an eco-responsible company.

The deliverable countries :

Denmark, Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lituania, Greece, Icelande, Finland, Norway, Sweden.

Zone 3-4, for order, will be dispatched by Coliposte expert with required signature, for a flat rate of 13€.

Free shipping from 150 €

All orders will be dispatched by Coliposte expert.

Please arrange to be available the day of the delivery.

In case of absence the delivery service will leave a notice of passage which allows you to pick up your parcel, or to arrange another delivery date.

In case of doubt about the charges for your destination please contact us at : boutiquecontact@mellysdesign.com

Deliveries generally take between 10 and 15 days.

No delivery will be made on Sunday, or on bank holidays.

· Costs, shipping times and conditions for the Outside European union zone 5-6, taxes or customs charges

Fixed shipping, your parcel will be delivered to the shipping company within 4 days of placing your order, in order to minimise the number of journeys and fulfil our commitment to being an eco-responsible company.

The deliverable countries :

United States, Canada : 16 €

Japan, Israel : 29 €

Zone 5-6, for order, will be dispatched by Coliposte expert with required signature, for a flat rate.

Free shipping from 150 €

Please arrange to be available the day of the delivery.

In case of absence the delivery service will leave a notice of passage which allows you to pick up your parcel, or to arrange another delivery date.

Deliveries generally take between 15 and 20 days.

No delivery will be made on Sunday, or on bank holidays.

For deliveries outside of the European Union, any taxes or customs charges are the responsibility of the customer.

In this case, the bill will be sent with the parcel and a copy sent to the customer by email.

In case of doubt about the charges for your destination please contact us at : boutiquecontact@mellysdesign.com

If there is a delay of more than 3 or 4 days in receiving your package, please contact the post office.

Mellys D.esign & art will not be responsible for any loss or delay in deliveries because of errors or disturbances caused by the shipping company (for example, full or partial strikes by the postal service or transportation and communication companies).

• Shipping problems due to the shipping company

Any problems with your delivery (damage, missing items, broken items) should be immediately reported on the delivery form, accompanied by the customer’s signature. The customer should also inform us by sending a registered letter within two (2) days of the reception of the order, explaining the damage and any claims regarding cancellations or refunds.

Send us an email and we will provide you with our mailing address : boutiquecontact@mellysdesign.com

· Problems with deliveries

The customer must inform Mellys D.esign & art within two days of the delivery if there is an error in the order, if the item does not conform either in nature or quality to the items on the order form, or if the item does not function correctly.

Any claim made outwith this period and outside of the rules defined above, will not be considered andMellys D.esign & art will accept no responsibility for any such claims.

Upon receiving your claim, we will issue an exchange coupon for the item or items in question, and will send this to you by email.

Exchange of a product will only be possible after the customer has received an exchange number as described in the protocol above.

In order to consider your claim, any product returns must be declared by email to Mellys D.esign & art. The shipping costs will be paid by Mellys D.esign & art except in the case where the returned item does not correspond to the original on the return coupon sent by the customer.

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If the customer does not collect the parcel within the time designated by the shipping company, the products will be returned to Mellys D.esign & art who will then inform the customer. Another delivery will be arranged with the cost of shipping paid by the customer.

Mellys D.esign & art is in no way responsible for the loss of the delivery notification by the customer.
If the delivery address given at the time of ordering is not complete, the customer must pay for a second delivery, once the address has been updated. The customer can also choose to be reimbursed for the item but the delivery costs are non-refundable.

• Product returns
  
  

Only items that are complete and in perfect condition will be accepted

They must be properly protected and packaged.

They must show no signs of use

Any product which is returned incomplete, damaged, used, washed, deteriorated, broken or dirty, either wholly or partially, will be neither refunded nor exchanged. We strongly advise you to reuse the original packaging to return your order.

In the case of the loss or damage to a returned package, we will not be able to refund the customer directly and the customer should make a claim to the transporter.

The client is responsible for the shipping of the product and the costs of returning it are paid by the client.

The return address will be provided along with a return coupon which you should complete and attach to your parcel. Please also send a copy of the coupon to us by email.

boutiquecontact@mellysdesign.com

VIII- force majeure

Neither party will be held responsible if they fail in their contractual obligations due to unforeseeable circumstances or a case of force majeure.

Unforseeable circumstances or force majeure would include all facts or circumstances beyond the control of the parties and which could not be prevented by the parties, in spite of all reasonable efforts. The party who is affected by such circumstances should notify the other within 10 days of the event.

The two parties will have one month, except where this is impossible due to a force majeure, to come to a reasonable arrangement as to how to proceed with the interrupted orders.

If the case of force majeure lasts more than 3 months, the present conditions may be rescinded by the injured party. In short, cases of force majeure and unforeseeable circumstances outwith those usually mentioned by the law could include: a blockade of transportation systems, earthquakes, fire, storms, floods, lightning, breakdown of telecommunication systems or difficulties related to telecommunication systems outwith the control of the parties.